Privacy Policy
Last updated: 5 November 2026. Operational details that still require verification are identified below.
1. Who we are
Multifuel Cooking & Heating Limited is the controller for the information described in this notice. This notice covers multifuelcooking.com and enquiries about heating, cooker, boiler, stove and underfloor-heating installation, maintenance and servicing. Company number: 04659714. Registered office: Rose Cottage, 41 Hodgebower, Ironbridge, Shropshire, TF8 7QL. Privacy contact: Multifuel Cooking & Heating Limited, Rose Cottage, 41 Hodge Bower, Ironbridge, Shropshire, TF8 7QL; telephone 01952 432345 / 07850 243035; email neil@multifuelcooking.com, or our contact page.
2. Information you provide
The enquiry form requests your name, required service, telephone number, email address and message. Your enquiry may include a property address, proposed work and appointment requirements. We receive the information you choose to provide when contacting us or asking for a quotation. Please only provide information needed for your request and avoid unnecessary sensitive information. Other customer, workforce and supplier processing may require additional privacy information.
3. Website technologies
Website requests involve technical information such as IP addresses and browser/device requests required to deliver content. Google Analytics tag G-FBCM38RBB5 was observed on the contact page. The site also uses GDPR Cookie Compliance and Elementor forms, and may load remote fonts or external content. This review does not establish all cookie names, lifetimes or browser-storage entries. Our Cookie Policy distinguishes observed technologies from unverified cookie names, lifetimes and consent behaviour.
4. Purposes and lawful bases
We use enquiry information to respond, understand requirements, prepare quotations and arrange requested services. Taking steps at an individual’s request before a contract, or performing a contract, may provide the lawful basis. For business contacts, our legitimate interest is managing enquiries and business relationships, balanced against their rights. Legal obligations may apply to particular business records. Where an activity requires consent, it must be obtained separately; this policy does not obtain consent.
5. Who may handle information
The website uses WordPress, Hello Elementor, Elementor and Elementor Pro, with a service enquiry form and cookie-preference interface. Staff and relevant service providers may handle information needed to respond and support website hosting, administration and email delivery. Information may also be disclosed where required by law or to relevant professional advisers. The complete supplier list, form routing, stored submissions and any onward disclosures require business verification.
6. Processing locations
Some identified technology providers may process information outside the UK. The complete locations and transfer arrangements require verification. Where a restricted international transfer occurs, applicable UK data protection law requires an appropriate transfer mechanism or an applicable exception. Contact us for information about safeguards relevant to your data; we do not claim that all processing remains in the UK.
7. Retention
Information should be kept only as long as needed for its purpose. Relevant criteria include whether an enquiry remains active, becomes agreed work, creates a customer relationship, and whether legal/accounting duties or the establishment, exercise or defence of claims require retention. Exact periods for enquiries, submissions, correspondence, logs and backups have not been verified. Please contact us for details relevant to your information.
8. Security
Please take care with information sent through forms or email. Appropriate technical and organisational measures are required to protect personal information, but no online transmission or storage system can be guaranteed completely secure. We do not claim independent security certification. Contact the business promptly if you believe information has been disclosed incorrectly or a website issue affects your data.
9. Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction of processing or a portable copy of relevant data. You can object to processing based on legitimate interests and to direct marketing, and withdraw consent where it is relied on. Rights are subject to legal conditions and exceptions. Contact Multifuel Cooking & Heating Limited, Rose Cottage, 41 Hodge Bower, Ironbridge, Shropshire, TF8 7QL; telephone 01952 432345 / 07850 243035; email neil@multifuelcooking.com, or our contact page. We may need proportionate information to verify your identity.
10. Information required for services
The information needed depends on your request. If necessary contact or project details are not provided, we may be unable to respond or arrange the requested service. No automated decision-making with legal or similarly significant effects has been established by this website review; the business must confirm any wider systems it uses.
11. Cookies and external content
A cookie-preference interface is present. The review did not establish that Google Analytics and any other optional services remain blocked before a valid choice or following rejection/withdrawal. The business should verify those controls. External links lead to services with their own privacy practices. Automatically loaded embedded content can contact a provider before a link is clicked. Browser settings supplement, and do not replace, any consent the website must obtain.
12. Complaints and updates
Questions or rights requests can be sent to Multifuel Cooking & Heating Limited, Rose Cottage, 41 Hodge Bower, Ironbridge, Shropshire, TF8 7QL; telephone 01952 432345 / 07850 243035; email neil@multifuelcooking.com, or our contact page. You may complain to the Information Commissioner’s Office, telephone 0303 123 1113. This notice should be reviewed as processing is confirmed or changes.